Prices listed on the /services page are indicative ranges, scoped per tier. They cover the work described in the tier features and always exclude 21% VAT (Belgian B2B convention).

A definitive, scope-locked quote follows by email within 24 working hours after a contact-form submission. Each quote lists deliverables, milestones, payment schedule, revision rounds, support window, source-file inclusions and any third-party licence pass-throughs.

Quotes remain valid for 30 days from the date of issue. Beyond that window, prices may be re-confirmed against the current rate card before kick-off.

Rush jobs — defined as a delivery deadline shorter than the indicative timeline of the matching tier — carry a 25% expedite fee. The expedite fee covers calendar reshuffling and reserved evening / weekend capacity.

For non-EU clients without a valid VAT number, invoices are issued in EUR with 21% Belgian VAT applied. EU-based clients with a verified intra-community VAT number qualify for reverse-charge. Currency conversion costs are the client’s responsibility — invoices are always denominated in EUR.

Custom scope outside the listed tiers is drafted as a tailored proposal — same 24 working-hour response window. The same payment, support, revision and cancellation terms apply unless explicitly varied in writing.

Standard fixed-scope projects follow a 30 / 40 / 30 split: 30% deposit is invoiced at project kick-off — work starts once the deposit is settled. 40% is invoiced at the agreed midpoint review (typically: design sign-off for web/branding, animatic sign-off for motion). The final 30% is invoiced at delivery, due within 14 days.

Larger engagements (> €15.000) may be split into additional milestones, agreed in writing in the quote. Retainers are invoiced monthly in advance.

Late payments accrue 1% interest per started month plus a fixed €40 administrative fee, in line with Belgian B2B law (W. 02/08/2002). After 30 days overdue, work on the project is paused and any not-yet-delivered files are withheld until all outstanding invoices are settled. After 60 days overdue, the file is transferred to a third-party collections partner; the resulting collection costs are added to the outstanding amount.

Accepted payment methods: SEPA bank transfer (preferred), Stripe (card / iDEAL / Bancontact, ~1.5% surcharge passed through at cost), Wise transfer for non-EU bank accounts. Cryptocurrency, prepaid cards and cash payments are not accepted.

Invoicing is handled in EUR via the Belgian VAT system. Reverse-charge applies for valid intra-EU VAT numbers — clients are responsible for providing a verifiable VAT number before the first invoice.

Disputed invoice items must be raised in writing within 10 working days of receipt. Undisputed items remain due on the original schedule.

Every project ships with a free post-launch support window: 30 days for Starter / Mini / Logo only tiers, 60 days for Standard / Premium / Comprehensive / Campaign motion / 3D motion tiers. The window starts on the day the final deliverables are handed over.

Within the support window the following are covered at no extra cost: functional bug-fixes on delivered features, broken-link repairs, small content tweaks (≤ 30 minutes per request), rendering / export issues on motion deliverables, and quick CMS schema fixes. Aggregate cap: 4 hours of support time per 30-day window — anything beyond rolls into the hourly rate below.

Explicitly out of scope (even within the support window): browser updates that ship after the project went live, third-party API breaking changes, plugin / SaaS abandonment, hosting outages, content additions (new pages, new shots, new sections), design changes that go beyond the original brief, and SEO ranking outcomes.

Outside the support window: ad-hoc maintenance is billed hourly at €75/hr (rounded up to the nearest 15 minutes), with a 30-minute minimum per request. Alternatively, a maintenance retainer starts from €95 / month (4 hours included, rolling — see "Hosting & maintenance retainers" below).

Hosting, domain renewals, third-party SaaS subscriptions (Webflow, Vercel, Stripe, Mailchimp, ...) and CMS plugin licences are never included unless explicitly listed in the quote. Where these are billed through me as a convenience, the client retains ownership of the underlying account.

Each tier includes a defined number of revision rounds (see /services). A "round" is one consolidated written feedback batch gathered into a single review pass — not a stream of individual comments. Each round results in one updated deliverable shipped back to the client.

Each round has a 5-working-day review window for the client to gather and send feedback. Reviews delivered after the window slip the project timeline by the corresponding number of days. Three consecutive missed review windows trigger the delay clause under "Timelines" (10% restart fee).

Extra rounds beyond the included tier allowance are billed at €120 per round, agreed up-front in writing before work continues.

Major scope changes that fall outside the original brief — new pages, additional motion shots, new logo directions, restructured information architecture, additional brand applications — are quoted separately as a change-order, not as a revision. Change-orders pause the original timeline until both parties countersign.

Implicit approval applies to deliverables: if no feedback is received within 7 working days after a delivery and a written reminder, that deliverable is considered approved and the project advances to the next milestone.

Timelines listed on /services and in quotes are working-day estimates that assume timely delivery of content, feedback and approvals from the client side. They explicitly exclude time spent waiting on third-party deliverables (legal review, photography shoots, copywriting handovers).

Project stages are defined explicitly so the restart-fee calculator and this clause use the same vocabulary: (1) Discovery / pre-deposit — briefing happened, no deposit paid yet; (2) Pre-midpoint — deposit (30%) settled, before midpoint review sign-off; (3) Post-midpoint — midpoint (40%) settled, before final delivery.

A delay on the client side of ≥ 2 weeks at any stage triggers a 10% restart fee, calculated on the original contract total (excl. VAT). The fee covers re-immersion in the project context, schedule re-allocation and updated planning. The fee applies once per pause — multiple pauses on the same project compound.

After a 6-week unilateral pause without restart confirmation, the project is treated as cancelled per the "Cancellation" clause.

Force majeure (extended illness, hardware failure, court orders, third-party outages affecting delivery) is communicated as soon as possible and timelines are adjusted accordingly without penalty on either side.

On full payment of the final invoice, all final delivered assets (production files, exports, brand marks, source code, render outputs) and the IP rights to use them are transferred to the client for the agreed scope of use. Until that point, IP remains with Sander Kuyken.

Source / working files (Figma, Photoshop, Illustrator, After Effects, Cinema 4D, Blender, etc.) are included by default unless the quote states otherwise. Source files are delivered as-is — ongoing technical support on those source files falls outside the project scope.

Third-party assets (stock footage, fonts under commercial licence, plugins, premium templates) are licensed in the client name where possible. Where the licence cannot be transferred, it is documented in the handover so the client knows what is sub-licensed vs owned outright.

Premium font licences are passed through at cost plus a small administrative margin (≤ 10%). The client is responsible for renewing the licence after the contracted period.

Sander Kuyken retains the right to display, share and present the work as part of the portfolio — including on /works, social media, ArtStation and case-study form — unless an explicit NDA is agreed in writing before kick-off. The standard NDA add-on costs €350 flat per project and pushes the work into private case-study form for at least 12 months.

Code written specifically for the project is delivered MIT-licensed by default. Re-usable libraries / frameworks built into the project remain under their original open-source licences.

Cancellation, delay and scope-change events are explicitly distinct: delay → "Timelines" clause (10% restart fee); cancellation → this clause; scope-change → "Revisions" clause (separate change-order).

The 30% deposit is non-refundable once work has started — it covers discovery, scoping and reserved calendar capacity.

If the project is cancelled before the midpoint payment, only the deposit is retained. No further fees are invoiced. Discovery deliverables already produced (briefs, moodboards, wireframes) are handed over.

If the project is cancelled after the midpoint payment but before delivery: 50% of the midpoint payment is refundable when less than 50% of the production work has been delivered. Beyond that threshold, the midpoint payment is retained in full.

Already-completed deliverables are handed over in the state they are in at cancellation, against full payment of all invoiced amounts to date. Files in mid-production state are not handed over until the corresponding milestone has been settled.

Cancellation by Sander Kuyken — for example because of an unresolvable scope mismatch or breach of these terms — triggers a pro-rata refund of any payments not yet covered by delivered work.

A live restart-fee estimator is embedded at the bottom of this page (see "Restart fee estimator") for a transparent, non-binding sneak-peek of the resulting amounts.

Total liability for any claim related to a project is capped at the total amount invoiced for that project, regardless of the legal basis of the claim.

Sander Kuyken is not liable for indirect, consequential or commercial damages — including but not limited to: lost revenue, missed campaigns, downtime of third-party platforms, search-ranking changes, adverse press coverage, lost data on client-managed systems.

Hosting, security, backups and uptime of the client’s production environment remain the client’s responsibility unless covered by an explicit maintenance retainer. Where I deploy on the client’s behalf, I follow the client’s documented security policy if one is provided.

Security-breach notification: incidents affecting development environments under my direct control are reported to the client without undue delay (and within 72 hours when personal data is involved). Incidents on the client-managed production environment remain the client’s notification obligation under GDPR.

Open-source dependencies and SaaS providers come with their own liability disclaimers, which pass through unchanged. Critical CVE patching outside the support window is billed as maintenance.

Maintenance retainers run month-to-month. Either party can cancel with 30 days’ written notice — invoiced hours within the notice period remain due.

Time is rounded up to the nearest 15-minute increment per request, with a 30-minute minimum per discrete task.

Unused hours within a retainer month roll over for one calendar month, then expire. Roll-over hours are consumed before fresh-month hours.

Retainers are invoiced on the 1st of each month. Late payment of a retainer invoice pauses ongoing maintenance until cleared, without prejudice to the cancellation notice rules.

Hosting is fulfilled via Webflow, Vercel or equivalent providers. The hosting line in a retainer covers passing through the third-party cost plus a ≤ 10% administration margin — the underlying invoice can be shared on request.

GDPR sub-processor list: I rely on Webflow (US), Vercel (US/EU), Cal.com (US), Stripe (IE), Resend (US) and Mailchimp (US) where applicable. A standard data-processing agreement covering these sub-processors is available on request.

Project information shared during scoping, design and production is treated as confidential. Information explicitly marked as such, or that a reasonable person would consider sensitive, is not shared with third parties without the client’s written consent.

A standalone NDA can be signed before kick-off — the standard add-on costs €350 flat and triggers stricter portfolio rules (private case-study form for at least 12 months).

Project files and final deliverables are kept in active storage for 24 months after delivery, then archived to cold storage. After 36 months, files may be deleted unless an active retainer or storage add-on is in place.

Personal data of project end-users (in the case of web projects) is collected, processed and retained on the client’s infrastructure under the client’s privacy policy. I act as a data processor only during the build, with a written data-processing agreement available on request.

Backups produced as part of a maintenance retainer are encrypted in transit and at rest, and retained for 30 days rolling. Restoration on demand is included in the retainer hours.

A milestone is considered approved when the client confirms in writing — email is sufficient — that the deliverable meets the agreed brief.

Implicit acceptance applies after 7 working days of silence following a delivery + a written reminder. The next milestone then proceeds and the corresponding invoice falls due on its original schedule.

Final acceptance triggers the support-window clock. Implicit final acceptance follows the same 7-working-day rule.

Acceptance does not waive bug-fix obligations within the support window — those continue regardless of how acceptance was given.

Projects routinely depend on third-party platforms. The most commonly used ones are: Webflow (CMS / hosting), Vercel (hosting / serverless), Cal.com (booking), Stripe (payments), Resend (transactional email), Mailchimp (newsletters), simple-icons / Heroicons (open-source SVGs), Three.js / R3F (3D web).

Subscription costs for these platforms are the client’s responsibility unless explicitly bundled into a retainer. Where I open the account on behalf of the client, ownership is transferred at delivery.

Outages, breaking changes or pricing changes on third-party platforms are out of my control. Reasonable mitigation efforts are part of an active retainer; rebuilding on a different stack because a platform shut down is a new project, not maintenance.

Open-source dependencies are pinned to specific versions at delivery. Major upgrades after delivery are quoted separately.

These terms are governed by Belgian law. The Belgian Code of Economic Law (B2B chapter) and the Belgian Civil Code apply alongside the explicit clauses above.

Disputes that cannot be resolved amicably fall under the exclusive jurisdiction of the courts of the judicial district of Antwerp, Belgium.

These terms apply only to B2B engagements — projects with private individuals (consumers under Belgian consumer-protection law) require an additional, consumer-compliant agreement before kick-off.

If any clause of these terms is found unenforceable, the remaining clauses stay in effect. The unenforceable clause is replaced by the closest enforceable equivalent that matches the original intent.

Sander Kuyken may update these terms — the version applied to a project is the one in force at the date of the signed quote. Existing projects continue under the version they kicked off with.